Now is the time for your business customer service to light the way, to be that point of solving problems no matter what industry you are in. Regardless if you actually work in the customer service department or not, the skills for it are actually applied in every department. From inside sales to warehouse, from CEO to the finance department, the way people are treated matters and can either increase or decrease production. But let’s face it, conflict resolutions are not easy tasks to handle. So let’s dive in and discover how we can handle and enhance ourselves as perfect and peachy customer service professionals.
- They need to be a combination of Mother Theresa…
- … & Sherlock Holmes…
- …and they have to be a productivity machine no matter the circumstances.
In another blog post written by thebalancecareers.com, “Top 10 Soft Skills for Customer Service Jobs,”they demonstrate that, “Whether you interact with customers in person, on the phone, or via email or online chat, it’s important that you be able to relate to others on a human level. The customer should feel as if they are interacting with someone who genuinely cares and wants to solve their problem.”
The top 3 skills include:
- Communication Skills
- Listening Skills
Lastly, in a blog written by Nextiva.com, a list has been compiled that examines 25 traits that business professionals needs for 2020, “25 (Basic + Advanced) Customer Service Skills For 2020.” This is actually a really good blog plost becuase it includes percentages of customers and what they think is important when it comes to customer service.
Here are a few examples:
- 44% of consumers say they have been given the wrong answer to their problem from a customer service representative. – Kolsky
- 44% of customers say that they feel they are working harder and investing more in the effort to solve a problem than the customer service representatives they work with. – Microsoft
- 70% of U.S. consumers say they are willing to invest more money to work with a company that offers a higher level of service. – American Express